User experience
Several indicators of the user experience on the Belgian mobile networks.
Voice results
| Voice Summary | Orange | Proximus | Telenet | |
|---|---|---|---|---|
| Success Rates | ||||
| Call setup success rate | % | 99.5% | 99.8% | 99.5% |
| Successfully established calls completion rate | % | 99.8% | 99.8% | 99.8% |
| Call Setup Time | ||||
| Call Setup Time (s) | Average | 2.3 | 2.6 | 4 |
| Call Setup Time (s) long samples | 10% longest | 2.8 | 3.2 | 5.2 |
| Voice Quality | ||||
| Voice Quality Score | Average | 4 | 4 | 4 |
| Voice Quality Score low samples | 10% lowest | 3.4 | 3.4 | 3.6 |
| Voice Summary | ||
|---|---|---|
| Success Rates | ||
| Orange | Proximus | Telenet |
| Call setup success rate (%) | ||
| 99.5% | 99.8% | 99.5% |
| Successfully established calls completion rate (%) | ||
| 99.8% | 99.8% | 99.8% |
| Call Setup Time | ||
| Orange | Proximus | Telenet |
| Call Setup Time (s) (Average) | ||
| 2.3 | 2.6 | 4 |
| Call Setup Time (s) long samples (10% longest) | ||
| 2.8 | 3.2 | 5.2 |
| Voice Quality | ||
| Orange | Proximus | Telenet |
| Voice Quality Score (Average) | ||
| 4 | 4 | 4 |
| Voice Quality Score low samples (10% lowest) | ||
| 3.4 | 3.4 | 3.6 |
Data results
| Data Summary | Orange | Proximus | Telenet | ||
|---|---|---|---|---|---|
| Throughput | |||||
| HTTP DL fixed duration | Download throughput | Average (Mbps) | 50.3 | 67.6 | 70.9 |
| Slowest 10% (Mbps) | 8.2 | 11.3 | 14.9 | ||
| HTTP UL fixed duration | Upload throughput | Average (Mbps) | 23.1 | 21.9 | 26.8 |
| Slowest 10% (Mbps) | 3.3 | 3.7 | 3.31 | ||
| File Transfer | |||||
| HTTPS DL fixed size 10MB | File download | Median time (s) | 2.8 | 2.3 | 3 |
| Success rate (s) | 98.5% | 99.2% | 98.7% | ||
| HTTPS UL fixed size 5MB | File upload | Median time (s) | 2.3 | 2.5 | 2.4 |
| Success rate (s) | 96.9% | 97.9% | 96.0% | ||
| Web Browsing | |||||
| All web pages (blended KPI) | Web page browsing | Median time (s) | 2.1 | 2.1 | 2.2 |
| Success rate (%) | 99.4% | 99.4% | 99.4% | ||
| YouTube Video | |||||
| YouTube - buffered streaming | Success Rate | Success rate (%) | 99.5% | 99.7% | 99.4% |
| Time to 1st picture | Average time (s) | 1.4 | 1.4 | 1.6 | |
| Video Quality | Average MOS | 4.4 | 4.4 | 4.4 | |
| Cloud storage (Dropbox) | |||||
| Dropbox UL 1MB | Upload | Median time (s) | 1.7 | 1.7 | 1.7 |
| Success rate (%) | 98.1% | 98.8% | 97.3% | ||
| Data Summary | ||
|---|---|---|
| Orange | Proximus | Telenet |
| Throughput | ||
| HTTP DL fixed duration Download throughput | ||
| Average (Mbps) | ||
| 50.3 | 67.6 | 70.9 |
| Slowest 10% (Mbps) | ||
| 8.2 | 11.3 | 14.9 |
| HTTP UL fixed duration Upload throughput | ||
| Average (Mbps) | ||
| 23.1 | 21.9 | 26.8 |
| Slowest 10% (Mbps) | ||
| 3.3 | 3.7 | 3.31 |
| File Transfer | ||
| HTTPS DL fixed size 10MB File download | ||
| Median time (s) | ||
| 2.8 | 2.3 | 3 |
| Success rate (s) | ||
| 98.5% | 99.2% | 98.7% |
| HTTPS UL fixed size 5MB File upload | ||
| Median time (s) | ||
| 2.3 | 2.5 | 2.4 |
| Success rate (s) | ||
| 96.9% | 97.9% | 96.0% |
| Web Browsing | ||
| All web pages (blended KPI) Web page browsing | ||
| Median time (s) | ||
| 2.1 | 2.1 | 2.2 |
| Success rate (%) | ||
| 99.4% | 99.4% | 99.4% |
| YouTube Video | ||
| YouTube - buffered streaming | ||
| Success Rate Success rate (%) | ||
| 99.5% | 99.7% | 99.4% |
| Time to 1st picture Average time (s) | ||
| 1.4 | 1.4 | 1.6 |
| Video Quality Average MOS | ||
| 4.4 | 4.4 | 4.4 |
| Cloud storage (Dropbox) | ||
| Dropbox UL 1MB Upload | ||
| Median time (s) | ||
| 1.7 | 1.7 | 1.7 |
| Success rate (%) | ||
| 98.1% | 98.8% | 97.3% |