Indicators

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Base
Carrefour Mobile
Mobile Vikings
Orange
Proximus
Scarlet
SFR
Telenet
VOO
Base / Telenet Group
2020-S1

Description

Percentage of responses within 120 seconds or less

Definition

Percentage of calls to the helpdesk for which the average time between the end of the welcome message and the contact with a human operator is shorter than 2 minutes. Figures are calculated from data collected from operators. BIPT cannot guarantee the completeness or accuracy of the information processed. BIPT is not responsible for the displayed values.

Source

BIPT, operators